Terms & Conditions | Nasa Support Portal

Article 1 (Applicability)

The purpose of these Terms is to define the terms and conditions for providing the Service and the rights and obligations between the Company and the Registered Entity regarding the use of the Service, and these Terms shall apply to all relationships involving the use of the Service between the Registered Entity and the Company.
In addition to these Terms, the Company may establish various rules and regulations regarding the use of the Service (hereinafter referred to as "Individual Rules"). Regardless of their name, these Individual Rules shall constitute a part of these Terms.
In the event of any discrepancy between the provisions of these Terms and the provisions of the Individual Rules set forth in the preceding paragraph, the provisions of the Individual Rules shall prevail unless otherwise specified in the Individual Rules.

Article 2 (Definitions)

The following terms used in these Terms shall have the meanings set forth below:

(1) "Company" means Nasa Corporation.

(2) "Service" means the service named Nasa Technical Support provided by the Company (including the service after any change in the name or content of the service for any reason).

(3) "Registered Entity" means a legal entity that has purchased a machine from the Company or any of the Company’s group companies and has concluded a usage contract for the Service.

(4) "Service Agreement" means the usage contract for the Service concluded between the Company and the Registered Entity being subject to these Terms as contractual terms.

(5) "Website" means the website provided by the Company for the Service, the domain of which is "https://support.nasaco.com" (including the website after any change in the domain or content of the Company's website for any reason).

(6)"Registered User" means an individual who belongs to the Registered Entity and has been registered as a user of the Service based on these Terms.

(7) "User Content" means content described, recorded, uploaded, or transmitted by the Registered User through the Service, and other materials necessary for the performance of the Service provided by the Registered User to the Company.

(8) "Intellectual Property Rights" means copyrights, patent rights, utility model rights, design rights, trademark rights, and other intellectual property rights (including the rights to acquire such rights or to file applications for registration of such rights), as well as ideas and know-how.

(9) “Online Video Session Ticket” means the right to receive support via online video calls as provided in Article 7.

(10) “Warranty Ticket” means an Online Video Session Ticket granted free of charge in connection with a machine’s warranty and linked to that machine.

(11) “Paid Self-Help Content” means self-help content provided for a fee through the Service for a specified access period.

Article 3 (User Registration)

An individual belonging to a legal entity that wishes to use the Service on behalf of that legal entity (hereinafter referred to as the "Prospective Registrant") may apply to the Company for registration/re-registration for the use of the Service by agreeing to comply with these Terms and providing certain information specified by the Company (hereinafter referred to as "Registration Information") in the manner specified by the Company.
The Company shall determine whether to accept the registration of the Prospective Registrant who has applied for registration based on the preceding paragraph (hereinafter referred to as the "Applicant") in accordance with the Company's criteria. If the Company approves the registration, it shall notify the Applicant to that effect. The registration of the Applicant as the Registered User shall be deemed complete when the Company issues the notification under this paragraph and the Applicant sets a password in the prescribed manner.
The Service Agreement shall be formed between the Registered Entity and the Company when the registration specified in the preceding paragraph is completed for the first Registered User belonging to the Registered Entity. Any additional Registered User belonging to the same Registered Entity shall use the Service under the existing Service Agreement and in accordance with these Terms.
The use of the Service by the Registered User shall be conducted as part of the business of the Registered Entity. The acts of the Registered User shall be deemed as the acts of the Registered Entity, and the Registered Entity shall assume responsibility to the Company for all acts related to the use of the Service by the Registered User.
There is no limit to the number of Registered Users per Registered Entity. A separate application form prescribed by the Company shall be submitted for each individual seeking registration.
The Company may refuse registration or re-registration if the Applicant falls under any of the following items, and is under no obligation to disclose the reason thereof:
(1) If there is any false statement, error, or omission in all or part of the Registration Information provided to the Company;
(2) If the Applicant is a minor or a person who requires the consent of a statutory agent, etc., and has not obtained such consent;
(3) If the Company reasonably determines that the Applicant is an Anti-Social Force, etc. (meaning organized crime groups, organized crime group members, anti-social forces, or other persons equivalent thereto) or is involved with them;
(4) If the Company reasonably determines that the Applicant is a person who has violated a contract with the Company in the past or is a related party thereto;
(5) If the Applicant has been subject to the measures set forth in Article 14;
(6) In other cases where the Company reasonably determines that registration is inappropriate.

Article 4 (Change of Registration Information)

If there is any change in the Registration Information, the Registered User shall notify the Company of such change without delay by the method specified by the Company.
If a Registered User ceases to belong to the Registered Entity due to resignation or any other reason, the Registered Entity shall promptly request cancellation of that Registered User’s registration in the manner prescribed by the Company.

Article 5 (Management of User ID and Password)

The Registered User shall appropriately manage and store the User ID and password related to the Service at his/her own responsibility and shall not allow a third party to use them, or lend, transfer, change the name of, or sell them. The Registered Entity shall bear all responsibility for the management, etc., of the User ID and password by the Registered User belonging to it.
The Registered Entity to which the subject Registered User belongs shall be responsible for damages caused by insufficient management of the User ID and password, errors in use, use by third parties, etc., and the Company shall not be responsible for such damages.

Article 6 (Contents of Service)

The Service shall provide the Registered Users with the following support and functions through the Website regarding machines sold by the Company or any of the Company’s group companies:
(1) Self-help content regarding operation methods, troubleshooting, etc.;
(2) Responses to various inquiries, including Technician Support, Parts Inquiry, and Other Inquiry;
(3) Re-training, troubleshooting, and technical advice via online video calls;
(4) Planning and reporting for field services (machine installation, maintenance); and
(5) Functionality to view information regarding purchased machines.
User registration and responses to the inquiries specified in Paragraph 1, Item (2) are free of charge. Support via online video calls requires Online Video Session Tickets as provided in Article 7, and access to Paid Self-Help Content requires completion of the purchase procedures provided in Article 8. Other functions of the Service are provided free of charge unless otherwise specified.
The Service shall, in principle, be provided in English.
Live support specified in Items (2) and (3) of Paragraph 1 shall, in principle, be available only between 0:00 and 14:00 Coordinated Universal Time (UTC) (excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and other holidays designated by the Company).
The Company shall, in principle, endeavor to reply to the inquiries specified in Paragraph 1, Item (2) within two business days after receipt.
Online video calls shall, in principle, be provided using the video conferencing system specified by the Company.
The following matters shall be excluded from the scope of the Service:
(1) Support regarding machines not sold by the Company or the Company's group companies (the latest list of group companies is posted on the Company's website);
(2) Support regarding disassembly or modification not for the purpose of maintenance;
(3) Support regarding disassembly or modification not performed by the Company or the Company's group companies;
(4) Support via means such as telephone or individual messaging; and
(5) Manned support outside the service hours specified in Paragraph 4.

Article 7 ( Online Video Session Tickets )

Online Video Session Tickets shall be used for support via online video calls, whether for re-training, troubleshooting, technical advice, or other purposes. Each Ticket entitles the user to thirty (30) minutes of support via online video calls.
Online Video Session Tickets may be purchased individually on the Website. Individually purchased Tickets have no expiration date. However, expiration under Article 15 and the treatment of Tickets upon termination of the Service under Article 16 shall be governed by those Articles.
Individually purchased Online Video Session Tickets are linked to the account of the Registered User who purchased them. The right to use those Tickets is not shared with other Registered Users belonging to the same Registered Entity.
The Company shall grant, free of charge, a total of forty (40) Warranty Tickets per machine (thirty (30) minutes per Ticket, totaling twenty (20) hours) for newly purchased machines and existing machines under warranty when the new scheme begins, and shall manage them as linked to that machine. Grants for existing machines shall follow the transitional provisions.
Warranty Tickets are shared among Registered Users belonging to the Registered Entity that owns the relevant machine and may be used for support via online video calls regarding that machine. For support regarding that machine, Warranty Tickets shall be consumed before individually purchased Online Video Session Tickets.
Warranty Tickets may be used only during the warranty period of the relevant machine. Any unused Warranty Tickets shall expire when that warranty period ends.
The number of Tickets consumed shall be calculated by rounding the duration of the online video call up to the next thirty (30) minute unit. A call of less than thirty (30) minutes consumes one Ticket. Unused minutes within a Ticket shall not be carried forward.
No Tickets shall be consumed if a Registered User notifies the Company of a cancellation in the manner prescribed by the Company no later than the scheduled start time, including on the day of the reservation. If a Registered User fails to attend the scheduled online video call without providing such notice (a “no-show”), Tickets shall be consumed based on the reserved duration, rounded up to the next thirty (30) minute unit.
The anticipated number of Online Video Session Tickets to be consumed shall, in principle, be determined by agreement between the Company and the Registered User before the support session, in accordance with the calculation method set forth in Paragraph 7. If the available Ticket balance is insufficient to cover that number, the Company shall place the support session on hold until the Registered User purchases sufficient additional Tickets. The actual number of Tickets consumed shall be calculated in accordance with Paragraph 7, except where Paragraph 8 or Article 10, Paragraph 3 applies.
If, after an online video support session, the Company determines that the consumption of Tickets is inappropriate, including where the support concerns an initial defect in the machine, the Company may, at its discretion, recredit all or part of the Tickets consumed. If the Company’s processing causes an incorrect Ticket balance, the Company shall verify and correct it.
The Company shall separately specify reservation, rescheduling, and other operating rules not provided in this Article and shall present them to Registered Users before purchase or reservation.

Article 8 ( Paid Self-Help Content )

Registered Users may purchase access to Paid Self-Help Content on the Website. The description, fees, access start date, access period, and other purchase conditions for each item of Paid Self-Help Content shall be displayed on the purchase screen of the Website or otherwise presented before the purchase procedure is completed.
The right to access each item of Paid Self-Help Content is linked to the account of the Registered User who purchased it and is not shared with other Registered Users belonging to the same Registered Entity. Even if information concerning the purchase is shared pursuant to Article 19, such sharing does not grant other Registered Users the right to access that item.
A Registered User may access each item of Paid Self-Help Content only during the specified access period.
The right to access each item of Paid Self-Help Content shall end upon expiration of the specified access period, without automatic renewal or automatic renewal charges. To continue access, the Registered User must purchase access again in the manner prescribed by the Company.

Article 9 (Fees and Payment Method)

The Registered Entity shall pay the Company the fees for individually purchased Online Video Session Tickets and for access to Paid Self-Help Content, as displayed on the purchase screen of the Website, in a quotation, or in other documents presented by the Company before purchase.
Payments for the Service are made on the Website using the payment system "Stripe" provided by Stripe Japan K.K. The payment method shall be credit card payment or other methods provided by the said service. Payment information (credit card information, etc.) entered or provided in connection with the payment procedure is managed by Stripe Japan K.K. based on its terms of use, and the Company does not directly manage it. The Company shall not share such credit card information with other Registered Users belonging to the same Registered Entity.
Unless required by law, the Company shall not refund any fees paid to the Company by the Registered Entity or a Registered User for any reason, and the Registered Entity and the Registered User acknowledge this in advance.
Communication costs related to the use of the Service shall be borne by the Registered User.

Article 10 (Responsibilities of Registered Entity and Registered User)

The Registered Entity and the Registered User shall prepare the communication environment, equipment, etc., necessary for using the Service at their own expense.
The Registered Entity and the Registered User shall provide the Company with information that the Company deems necessary for providing the Service, in response to the Company's request.
The Registered Entity and Registered Users shall cooperate with work instructed by the Company as necessary for providing the Service. If they fail to cooperate without reasonable grounds, the Company may discontinue the provision of the Service. In the case of support via online video calls, the Company may also deem the Online Video Session Tickets allocated to that support to have been consumed in accordance with the consumption rules presented in advance pursuant to Article 7, Paragraphs 7 and 11.
The Company will assign personnel at its discretion from the viewpoint of operational efficiency and fairness.

Article 11 (Prohibited Acts)

The Registered Entity and the Registered User shall not engage in any act that falls under or is reasonably determined by the Company to fall under any of the following items when using the Service:

(1) Acts that violate these Terms;
(2) Acts that violate laws and regulations or acts related to criminal activities;
(3) Fraud or threats against the Company or third parties;
(4) Acts contrary to public order and morals;
(5) Acts that infringe on the Intellectual Property Rights, portrait rights, privacy rights, honor, or other rights or interests of the Company or third parties;
(6) Acts that cause slander, defamation, other disadvantages, damages, or discomfort to the Company or third parties;
(7) Transmitting information to the Company or third parties through the Service that falls under or is reasonably determined by the Company to fall under the following:
a) Information containing violent, obscene, discriminatory, or anti-social expressions;
b) Information containing false, defamatory, or discomforting content;
c) Information containing expressions that encourage suicide, self-harm, or inappropriate use of drugs;
d) Information containing computer viruses or other harmful computer programs;
e) Information seeking the spread of information to third parties, such as chain mail;
(8) Acts that place an excessive load on the network or system, etc., of the Service;
(9) Acts that are likely to interfere with the operation of the Service;
(10) Unauthorized access to the network or system, etc., of the Service;
(11) Acts of altering, damaging, disassembling, decompiling, or reverse engineering the Service;
(12) Acts of impersonating a third party;
(13) Acts of using or allowing the use of the ID or password of another user of the Service;
(14) Collection of information of other users of the Service;
(15) Except as permitted under these Terms, acts of copying, selling, publishing, or otherwise using information obtained through the Service without the Company's prior consent;
(16) Acts useful or considered useful to the Company's competitors;
(17) Acts related to anti-social activities or providing benefits to Anti-Social Forces, etc.;
(18) Acts that directly or indirectly cause or facilitate any acts of the preceding items;
(19) Attempting any acts of the preceding items;
(20) Other acts that the Company reasonably determines to be inappropriate.

Article 12 (Suspension of Service, etc)

The Company may suspend or interrupt the provision of all or part of the Service without prior notice to the Registered Entity if any of the following apply:
(1) When performing emergency inspection or maintenance work on the computer system related to the Service;
(2) When the operation of the Service becomes impossible due to reasons not attributable to the Company, such as failure of computers or communication lines, erroneous operation, excessive concentration of access, unauthorized access, hacking, etc.;
(3) When the operation of the Service becomes impossible due to force majeure such as earthquakes, lightning, fires, wind and flood damage, power outages, and natural disasters;
(4) When other circumstances occur where the Company reasonably determines that suspension or interruption is necessary.
The Company shall not be liable for any damages caused to the Registered Entity by measures taken by the Company based on this Article.

Article 13 (Intellectual Property Rights and User Content)

All Intellectual Property Rights regarding the Website and the Service (excluding the User Content) belong to the Company or those who have granted licenses to the Company. No license to these Intellectual Property Rights is granted beyond the scope necessary to use the Service under these Terms. The Registered Entity and the Registered User shall not use such Intellectual Property outside the Website and the Service or provide it to a third party without the Company's prior consent.
The Registered User agrees not to exercise moral rights of authors or other Intellectual Property Rights regarding the User Content against the Company or persons who have succeeded to rights from the Company or have been granted permission by the Company.
The Registered User agrees in advance that the Company may use and process the User Content to the extent necessary to provide the Service to the Registered User, and disclose or provide it to the Company's subcontractors, affiliates, or third parties deemed reasonably necessary by the Company for business purposes (e.g., technical support companies, cloud service providers, etc.). The Company shall, as necessary, exercise reasonable care to protect personal information and confidential information when using or disclosing the User Content.

Article 14 (Cancellation of Registration, etc.)

If the Registered Entity or the Registered User falls under any of the following items, the Company may temporarily suspend the use of the Service for the said Registered User or cancel the registration as a Registered User without prior notice or demand:
(1) If any provision of these Terms is violated;
(2) If the Registration Information is found to contain any false information;
(3) If there is a suspension of payment or insolvency, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or similar proceedings;
(4) If the Registered Entity or the Registered User falls under any of the items of Article 3, Paragraph 6;
(5) In other cases where the Company reasonably determines that the continuation of the use of the Service or the registration as a Registered User is not appropriate.
If the Registered Entity or the Registered User falls under any of the items of the preceding paragraph, the Registered Entity shall naturally lose the benefit of time for all debts owed to the Company and must immediately pay all debts to the Company.
The Company shall not be liable for any damages caused to the Registered Entity or Registered User by measures taken by the Company under this Article, and shall not refund any fees already received in connection with the Service, as provided in Article 9, Paragraph 3.

Article 15 ( Term and Termination of the Service Agreement)

The Service Agreement shall remain in effect from the date it is formed pursuant to Article 3, Paragraph 3 until it is terminated under these Terms. The validity or access periods of Online Video Session Tickets and Paid Self-Help Content shall be governed by Articles 7 and 8.
The Registered Entity may terminate the Service Agreement at any time by completing the procedures prescribed by the Company. The Registered Entity may also request cancellation of a particular Registered User’s registration in the manner prescribed by the Company. Cancellation of the registration of only some Registered Users shall not, by itself, terminate the Service Agreement of that Registered Entity.
Even if the Service Agreement is terminated, the Registered Entity is not relieved of debts and obligations (including but not limited to obligations for damages) generated before the termination of the Service Agreement owed to the Company or third parties.
Even if the Service Agreement is terminated, the Company may retain records of the provision and operation of the Service, inquiry response, and other information acquired in connection with the provision of the Service for a certain period to the extent necessary for the Company's business.
Upon a Registered User’s departure from the Registered Entity or cancellation of registration, unused individually purchased Tickets linked to that user’s account shall expire, and access rights to Paid Self-Help Content shall end regardless of any remaining access period. Such Tickets and access rights shall not be transferred to another Registered User, and no refund shall be made unless required by law. This paragraph does not apply to Warranty Tickets linked to a machine.
If the Registered Entity terminates the Service Agreement pursuant to Paragraph 2, all registrations of its Registered Users shall be cancelled, and all unused Tickets (including Warranty Tickets) shall expire. However, notwithstanding Paragraph 5 and this Paragraph, the treatment of Tickets and access rights upon termination of the Service by the Company shall be governed by Article 16.

Article 16 (Modification and Termination of the Service)

The Company may change the content of the Service or terminate the provision of the Service at its own discretion.
If the Company terminates the provision of the Service, the Company shall notify the Registered User in advance.
If the Company terminates all or part of the Service, unused individually purchased Online Video Session Tickets and Paid Self-Help Content with remaining access periods shall be handled in accordance with applicable laws and regulations, and the Company shall notify Registered Users of that treatment in advance.

Article 17 (Disclaimer)

The Company shall endeavor to provide the Service with the due care of a good manager to a commercially reasonable extent. The Company makes no warranty, express or implied, with respect to the Service, its content, and the results of its use, including the following matters:
(1) Fitness for a particular purpose of the Registered Entity or the Registered User;
(2) Functions, commercial value, accuracy, and usefulness expected by the Registered Entity or the Registered User;
(3) That the use of the Service by the Registered Entity or the Registered User complies with any laws or internal rules of industry groups applicable to the Registered Entity;
(4) Non-infringement of Intellectual Property Rights, portrait rights, privacy rights, honor, or other rights or interests of third parties;
(5) Continuous availability of the Service and absence of defects in the Service.
The Company has no obligation to retain User Content or other information of Registered Users except as necessary to provide the Service or comply with applicable law.
The Company assumes no obligation for services, information, management of personal information, etc., provided by third parties who are providers of external services linked to the Service.
The Registered Entity and the Registered User shall use the Service at their own responsibility. The Company shall not be liable for any indirect damages, extended damages, and consequential damages arising from the provision of the Service, such as damages caused to the Registered Entity or Registered User as a result of using the Service, unless there is willful misconduct or gross negligence on the part of the Company.
The Company’s aggregate liability for damages to a Registered Entity arising from the same cause shall not exceed the total amount actually paid to the Company as fees for the Service by that Registered Entity or Registered Users belonging to it during the twelve (12) months preceding the date on which that cause arose. However, for damages relating to individually purchased Online Video Session Tickets or Paid Self-Help Content, the liability cap shall, regardless of the purchase date, be the sum of the purchase price paid for the number of Tickets affected by or otherwise involved in the matter giving rise to the damages and the purchase price paid for the right to access the Paid Self-Help Content for the relevant access period, as applicable. The Company shall not be liable for damages arising from special circumstances or for lost profits. Notwithstanding any other provision of these Terms, no limitation or exclusion of the Company’s liability for damages under these Terms shall apply in cases of the Company’s willful misconduct or gross negligence, or where liability cannot be limited or excluded under applicable law.
Transactions, communications, disputes, etc., arising between the Registered Entity or the Registered User and a third party in connection with the Service or the Website shall be resolved by the Registered Entity or Registered User at their own responsibility, and the Company shall assume no responsibility.

Article 18 (Confidentiallity)

The Registered Entity and the Registered User shall treat technical information and personal information disclosed by the Company to the Registered Entity or the Registered User in connection with the Service as confidential, except when there is prior written consent from the Company.

Article 19 (Handling of User Information)

The Company’s handling of the Registered User’s user information shall be governed by its Privacy Policy separately set forth by the Company (https://support.nasaco.com/privacy-policy), and the Registered Entity shall cause the Registered User to agree that the Company handles the Registered User's user information in accordance with this Privacy Policy. The Company may jointly use the Registered User's user information with the Company's group companies to the extent necessary for the provision of the Service and the performance of related businesses.
The Company may statistically process information, data, etc., provided by the Registered User in a form that cannot identify individuals and use it for the improvement and operation of the Service.
The following information on the Website is shared among Registered Users linked to the same Registered Entity:
(1) Information regarding owned machines, including warranty periods, Warranty Tickets, inquiry response histories linked to the relevant machine, and Field Service task histories;
(2) Purchase orders;
(3) Invoices; and
(4) Information concerning purchases of Paid Self-Help Content, including contractual information such as access expiry dates.
Notwithstanding the preceding paragraph, the following are not shared with other Registered Users belonging to the same Registered Entity:
(1) Rights to use individually purchased Online Video Session Tickets;
(2) Access rights to Paid Self-Help Content; and
(3) Credit card information.
The Registered Entity and Registered Users shall use the Service with an understanding of the sharing scope specified in the preceding two paragraphs, and the Registered Entity shall inform Registered Users of that scope.
Even if the purchase information specified in Paragraph 3, Item (4) is displayed on the Website under a label such as “Subscriptions,” that label does not mean subscription to, or renewal of, an annual support plan. Paid Self-Help Content is also not subject to automatic renewal or automatic renewal charges, as provided in Article 8, Paragraph 4.

Article 20 (Amendment to Terms)

The Company may amend these Terms in accordance with applicable law when the Company deems it necessary.
When amending these Terms, the Company shall, before the amendment takes effect, announce the fact of the amendment, the amended provisions, and the effective date by posting on the Website or by other appropriate means, or notify the Registered Entity thereof.
If the amendment to these Terms requires the consent of the Registered Entity under applicable laws and regulations, the Company shall obtain the consent of the Registered Entity by the method prescribed by the Company.

Article 21 (Communications and Notifications)

Inquiries concerning the Service and other communications or notices from the Registered Entity or the Registered User to the Company, as well as notices regarding changes to these Terms and other communications or notices from the Company to the Registered Entity or the Registered User, shall be made in the manner prescribed by the Company.
If the Company sends a communication or notice to the email address or other contact information included in the Registration Information, the Registered Entity or the Registered User shall be deemed to have received such communication or notice.

Article 22 (Assignment of Status under the Service Agreement, etc.)

The Registered Entity may not assign, transfer, grant a security interest in, or otherwise dispose of its status under the Service Agreement or rights or obligations based on these Terms to a third party without the prior written consent of the Company.
If the Company transfers the business related to the Service to another company, the Company may assign the status under the Service Agreement, rights and obligations based on these Terms, and customer information such as the Registration Information of the Registered Entity and the Registered User to the assignee of such business transfer. The Registered Entity hereby agrees in advance to such assignment in this paragraph and represents and warrants that it has caused the Registered User to agree in advance. Note that the business transfer specified in this paragraph shall include not only ordinary business transfers but also corporate splits and any other cases where business is transferred.

Article 23 (Severability)

Even if any provision of these Terms or a part thereof is determined to be invalid or unenforceable by laws and regulations, the remaining provisions of these Terms and the remaining parts of the provisions determined to be invalid or unenforceable shall continue to be in full force and effect.

Article 24 (Governing Law and Dispute Resolution)

The governing law of these Terms and the Service Agreement shall be Japanese law.
All disputes arising out of or in connection with these Terms or the Service Agreement shall be finally settled by arbitration in accordance with the Commercial Arbitration Rules of the Japan Commercial Arbitration Association. The place of arbitration shall be Tokyo, Japan.
If any problem arises regarding these Terms or the Service Agreement, the Registered Entity and the Company shall consult in good faith and attempt to resolve it prior to resolving it through arbitration.

Supplementary Provisions (Effective Date and Transitional Measures)

Article 1 (Effective Date)

These amended Terms shall take effect on November 2, 2026.

Article 2 (Grant of Tickets for Existing Machines under Warranty)

The Company shall grant forty (40) Warranty Tickets free of charge for each existing machine under warranty as of the effective date of these amended Terms, regardless of the remaining warranty period or previous Ticket usage.
Any unused balance of Training Session Tickets previously granted in connection with the warranty for a machine specified in the preceding paragraph shall be replaced by those forty (40) Tickets and shall not be added or transferred separately.
Warranty Tickets granted under this Article shall be managed as linked to the relevant machine and may be used by Registered Users belonging to the same Registered Entity for support regarding that machine. They may be used only during that machine’s warranty period, and any unused balance shall expire when the warranty period ends.

Article 3 (Application of the Terms)

Matters not provided for in these Supplementary Provisions shall be governed by the provisions of these amended Terms.

Enacted on January 26, 2026

Revised on October 30, 2026

Previous versions

For reference, you can view the previous version of these Terms, which applied from January 26, 2026 to November 1, 2026 here.

Terms of Nasa Technical Support Service